The best window and door companies in Charlotte understand that PROFESSIONALISM is the key to keeping customers satisfied.
But what, exactly, is professionalism as it relates to window and door companies? In a nutshell, it’s a combination of clear communication, respect for the customer, and commitment to satisfaction. Window and door companies achieve these through many different aspects of a project, so let’s take a look at a few…
When it comes to a bid, the minimum you should accept is one that includes product brand, style, quantity, colors, glazing, grills, and other product options. The bid should also include specifics about the installation and exactly what work will be done.
Always make sure the bid is printed or written on company forms and signed by a company representative. This acts as your “insurance policy” in case the company tries to charge more or change the scope of the project after you’ve already agreed on price and the work to be done.
Some window and door companies resort to high-pressure sales tactics to get you to buy before you’ve had an opportunity to do proper due diligence on them. If you know nothing about the company prior to the sales call (from literature, references, or online information), and they give you a low-ball price “but only if you buy right this minute,” you should be wary. Professional companies will take the time to educate you on your options, provide you with a FIRM price, and then step back to let YOU make the final decision.
Professional window and door companies in Charlotte understand their customers want to know what is going on at all times. This is why the “best of the best” companies communicate constantly with their customers. Doing so ensures the customer is always kept in the loop and reduces problems that can occur when a company doesn’t involve the customer in the process.
Your home and yard should be cleared of large debris and dangerous materials daily by the crew. After the job is completed, a total home clean-up should take place, including nail/screw detection, and removal of any hazardous materials in your house or yard. Make sure your contractor has a pre-determined daily jobsite cleanup routine, and a more thorough cleanup routine upon completion of the job.
All product manufacturers provide written warranties to protect against defects or product failures, but rarely does the manufacturer’s warranty cover the associated costs (installation labor) for warranty claims, or if they do, it is only for a short period of time.
Make sure your contractor provides comprehensive protection to cover any associated labor costs in connection with items covered by the manufacturer’s warranty. Their labor protection should mirror the manufacturer’s warranty in length, so you know you are covered for the life of the product warranty. Don’t just take a window and door company’s word for it—get it in writing!
When hiring a window and door company in Charlotte, don’t settle for anything less than TRUE professionalism. Companies that demonstrate professionalism have respect for the craft AND their customers. As a result, you can expect the highest quality.
At Zen Windows Carolina, we pride ourselves on doing EVERYTHING the right way. To find out what that means, visit our Why Choose Us page. Or you can experience our professional approach firsthand by requesting an Online Quote. Our quotes are down to the penny and completely free from sales pitches and pricing games.