Our Relaxed Door & Window Replacement Process
Every Detail Of Our Process Is Designed To Be Clear, Simple, & Relaxed
No Hassles. No Pressure. No Stress.
We have customers all around Charlotte and Greensboro who often marvel at just how easy we make window replacement. Our clean & simple process is no accident. Every single step has been thought through from the homeowner’s perspective.
The beauty of the ‘Zen Windows Way’ is that you end up with attractive, high-quality windows, but without all the stress and hassle typically associated with window contractors.
Watch this video to discover more about how our process works:
A Walk Through Our Process
Here are the 7 steps we take…
Step 1: Five-Minute Quotes
Here is our simple quote method: You call us. We take a few minutes to ask you some questions. We give you some quick information about who we are, but we skip the high pressure sales pitch. We use technology to bring up pictures of your home. In 5 or 10 minutes, you are off the phone.
Step 2: Emailed Quote Within 1 Business Day
Within one business day, we’ll email you a rock-solid quote that is exact, right down to the penny. You won’t have to worry about any surprises or hidden fees. And you can take all the time you need to decide. There will be no pressure to buy now. And, unlike other replacement-window contractors in Charlotte and Greensboro, you’ll never hear us using pricing gimmicks where “this price is only good for today.”
Step 3: A Small Handful of Additional Emails About Our Products & Service
As you go through the process of making an informed decision, we’ll also email you some additional information. You’ll get links to product demonstration videos so you get a good idea of the quality of our windows. We’ll send you comments from other homeowners about their experience with Zen Windows.
What we won’t do is bombard you with a ton of irrelevant sales messages. Just the facts. And we will never sell/share your email.
Step 4: Installation Communication
We are very diligent about scheduling and communicating about your new window installation here in Charlotte and Greensboro. Once we have an agreed upon installation time and date, we’ll email you a confirmation telling you what to expect and what preparations you can make.
We also send you the name and contact information of your installation manager – there won’t be any confusion about who you can go to with questions and concerns on the day of your installation.
Step 5: Installation Day
It’s incredible to us, but some window companies in Charlotte and Greensboro just show up and begin doing the work without even introducing themselves. That won’t happen with us. Our installation manager will introduce himself and make sure any questions or concerns you have are addressed before we pick up a single tool.
We focus on having good communicators in our key positions, and you won’t have to worry about any language barriers.
Step 6: Provide Us Feedback
It is important to know that if, at any point during this process, you have questions or issues, you will have not only the installation manager’s contact information, you will also have a direct line to our owners, Brian and Sara Zimmerman. We want your feedback and if even the smallest detail is overlooked, we want to make it right for you.
Step 7: We Don’t Ask For Any Payment Until The Job Is Done
We are the type of Charlotte and Greensboro window and door contractor that only presents the invoice at the completion of your project. We don’t ask for deposits or pre-payment, so we only get paid when the job is done – and done right.
This is also the last time you’ll have to worry about paying for anything for your replacement windows. Our super-strong Lifetime Warranty is your ‘peace-of-mind’ protection – it even covers Glass Breakage. For details, please visit our Warranty Page.
Stress-free service with maximum accountability – that’s how we do things at Zen Windows. If we sound like your kind of company, contact us to get started.
