We Do Every New Window Installation In Charlotte and Greensboro
To The Highest Standards–No Exceptions.
At Zen Windows in Charlotte and Greensboro, we have an obsession with keeping our customers relaxed and happy throughout the entire window replacement process.
That’s why we put so much emphasis on installation – a good installation is crucial to delivering a great overall result.
Here is what makes our window installation process special:
We believe your installation experience actually starts BEFORE we come to your home. That’s why we take extra time to carefully communicate everything you need to know about your installation.
For example, once you decide to move forward with us, you’ll be sent an email with your project manager’s name and he will reach out to schedule the installation when it is convenient for you.
Then, near installation day you’ll be reminded of the day we are coming, given the lead installers name, and reminded of your project manager’s name and number. In other words, you’ll know exactly what is going on and who you can talk to. We also provide tips on how to prepare yourself and your home for installation day.
Our communication continues when we arrive on-site. Our lead installer will introduce himself and ask about any concerns you have and explain the process. We hire good communicators with no language barriers.
Of course, the key to a great new-window installation is the people doing the work. We hire well-trained, experienced lead window installers who demonstrate they can match our high standards. Everyone at Zen Windows knows that short cuts are completely unacceptable.
Our installation manager also reviews the finished work – it is all part of our system of checks and balances to make sure you get the best possible window installations in Charlotte and Greensboro, NC.
There is a problem in the window industry that no one talks much about, but we’re spilling the beans: many big window companies (even in Charlotte and Greensboro) overschedule and then put pressure on their crews to rush from job to job to keep up.
While our installers are certainly efficient, we are careful not to overschedule. How long do we tell our crews an installation should take? “As long as it takes to get it right. Period.”
Another key point about our replacement-window installation is the timing of your payment to us. We don’t expect any payment at all – not even a deposit – until the installation is done and you are satisfied.
This is our way of restoring trust and accountability to the window replacement industry. It is your assurance that we have the highest possible incentive to get your job done with both quality and efficiency.
The best part about our installation is that we back it with a Lifetime Warranty. You will not have to worry about anything going forward.
This warranty is so comprehensive it even covers glass breakage. If an accident breaks the glass in your windows, just call us up and we’ll take care of it. For free. For life.
Do we sound like your kind of replacement window company in Charlotte and Greensboro, NC? We’d be honored to give you a quote.